Oftentimes we enter relationships, business or personal, with a trust that is based on mutual performance. That is, “I will trust you as long as you keep up your part of our working relationship. But, the minute you do not…” Trust based on mutual performance is not a lasting trust and will lead to dissension, discord, and a break up of the organization or relationship. We see this in business and in personal relationships. This false trust has led many couples to divorce, business partnerships to dissolve, and churches to split.

Trust built only on mutual performance is like trying to build a bridge out of tissue paper. It will fail. You and I will drop the ball at some point in any dependent trust relationship. It may not be major. But, there are times in our lives when we simply cannot accomplish everything in front of us. When this happens in a relationship based on dependent trust, it will always breed fear. If your trust in me is dependent on my “doing”, then I will begin to fear the possibility of not upholding to your trust level. Living with this type of fear will cause a person to act in a protection mode – protecting one’s self from losing the other’s support. This is not healthy and will lead to collapse of the relationship, be it in business or personal.

Trust comes when we realize the other person’s good toward us is not predicated on our actions or inactions. Genuine trust is not dependent on anything. It is a character trait of integrity. Trust as an integrity character trait has the other person’s best interest in mind. There is no fear of a boss, pastor, or spouse with this type of trust integrity. Even when you mess up, this person is going to be there to assist you in redeeming and improving future applications.

Pastors and church leaders believe they have automatic, built-in trust. However, genuine trust comes over time. Too many religious leaders lead out of a dependent based trust without even being aware of it. Even pastors must work to build the genuine trust level with his peers and church members/volunteers.

When you build this type of trust integrity, you will see those who work for you or alongside you begin to move more freely and comfortably. Without the chains of fear, he/she will be a greater productive laborer for your organization or relationship. Don’t assume that you have genuine trust integrity. Begin today, working toward building it into your character.

George Yates is an Organizational Health Strategist and coach, assisting churches, organizations, and individuals in pursuing God’s purpose for life.

Several years ago, I read the story of a company owner who, after listening to his employees needs, promised his employees that he would get them the best insurance benefits possible. The company had budgeted a certain amount of money in expectation of health insurance costs. When the decisions were made, and the insurance plan selected, the company had saved a considerable amount of money. This is where character integrity of the owner comes in. He could have said, “We saved the money, we’ll put it into the bottom line for profits,” therewith lining his own pockets. But this is not what the business owner chose to do.

Instead, he decided this amount of money was budgeted for benefits and it would be used for benefits. The company placed all of the money saved from the insurance purchase, into a fund for employee retirement benefits. Of course, when this was revealed to the employees, they were ecstatic. Employee morale soared. And just as important, at least three other benefits were recognized.

The business owner’s integrity was elevated among the employees. All employees understood their boss could be trusted to do what he said he would do. He had promised to get them the best insurance he could, and he did. In addition, he did it at a lower than expected cost. Trust is critical in any relationship.

Second, the employees received a bonus benefit that was totally unexpected, in their retirement. While the owner could have placed the saved money in the profit column for his own benefit, he did not. Instead, I believe he did what many businesses would not, he gave it in to his employees by placing it in their retirement funding. Taking care of your employees/volunteers is critical to high morale and improved productivity as well as retaining employees/volunteers.

Third, the employees were comforted to know they did not have to have representation in the room for every decision concerning their well-being. It is always good to get input from all levels of leadership, employees, and volunteers of your organization. However, when you build trust within the organization, people understand being outside the room does not mean their concerns are not being listened to and addressed. When trust is this strong in any organization or relationship, productivity will certainly soar.

Dr. Henry Cloud says, “If all companies (organizations, churches) were run like this, labor dispute might be an oxymoron.” Wouldn’t that be a dream world! Build trust in all your relationships, listen to the voice of others, keep your word, and remember, it is not all about the bottom line. Building trust is building Integrity!

George Yates is an Organizational Health Strategist and coach, assisting churches, organizations, and individuals in pursuing God’s purpose for life.

We’ve all heard of businesses with a “high-turnover” rate. Businesses that cannot seem to keep employees. Following a short term of employment, employees keep leaving the company. Normally, it is considered a fault of those leaving the company. The job was not what he expected. She just was not committed. He’s not use to hard work. In some cases, this might be true.

However, when turnover continues among good, and not so good, employees, other issues need to be addressed. Great leaders will look at the inner workings of the company, the structure and atmosphere or culture inside the organization.

I have read the story of Dell computers a few years back. When internal surveys revealed that half (50%) of Dell’s employees reported they would leave the company if they had an opportunity, the two top officers took notice. While many CEO’s pastors, or other top officers would have dismissed or explained it away, Michael Dell and Kevin Rollins took the matter seriously. In fact they took it personally – in a good way.

Both Dell and Rollins began addressing their own weaknesses that had lowered morale in the workplace. Understanding the reality of this situation and the lengths that this CEO and President went to, gives testimony to why Dell is considered one of the best led companies in North America. One article written about the Dell experience can be found in Business Week Magazine, November 3, 2003.

Hiring or recruiting the right people is critical. But hiring the absolute best person for a position is no guarantee he/she will stay. Without connectedness (see connections post) on the leader’s part, disparity will increase, and morale will decline (sometimes rapidly). With declining morale, the workplace becomes a place of anxiety and depression. No one wants to stay under those conditions.

Some of the words used (by employees) to describe Dell’s two top leaders were, impersonal, detached, autocratic, antagonistic, and unapproachable. Michael Dell was an “off the charts” introvert. He had not realized the interpretation this would give to his employees. He sat out to change his own vulnerabilities right away.

Connecting with others, (getting to know his/her personal story) is the absolute best way to insure they feel understood and appreciated for their efforts. This does not require major effort or time. Simply a couple of minutes a day getting to know a little about what gets people up every morning. Every person wants to feel valued in life. To provide this connectedness to employees/volunteers requires a leader who is willing to break through his own vulnerabilities. Try connecting to understand how you can improve morale and productivity. You will also retain your valuable employees who will be your cheerleaders as well.

George Yates is an Organizational Health Strategist and coach, assisting churches, organizations, and individuals in pursuing God’s purpose for life.

Jane had had enough. Her co-workers loved her. She always seemed to be able to figure out how to tackle a new issue or situation. Unfortunately, Jane’s boss, the company owner, just wasn’t a listener. Convinced that her ideas were not being considered after three years of employment, Jane left the company. And five other employees followed her. Morale had been low for some time. With Jane’s departure, it took a nosedive.

When a person lives in any relationship long enough believing he/she is not being heard, trust disappears, separation and disappointment sets in. Each of us wants to be heard. And most of us believe we are good listeners. We operate with the belief that “I hear what my employees (volunteers, wife, friends) say.” In reality unless we connect with what they are sharing, we are only surface listening. Surface listening is only listening to be polite, listening only to give our prepared respond.

In any relationship, be it work related, church, or personal, when a person has given up on being heard by the other, he/she has not given up on being heard by someone. This is where the demise of marriages, organizations, and friendships begins. If you’re not listening to your spouse, she will find someone who will listen. As a corporate leader or minister, if you are not listening with an intent to connect, your people will find others who will listen, inside and out of your organization. What the others will hear, is usually not what you want them to hear.

I have been in countless meetings and read many stories where a concern was being voiced, yet the leader skimmed over the concern or gave a statistical reason why the concern was not valid. Each time we do this as leaders, our trust factor drops in the minds of those in attendance – and others who will hear from those in attendance. Building trust requires many more deposits than withdrawals.

The best way I know to build trust is to connect with those who serve alongside you and work for you. Connecting through listening does not imply building an in-depth close and personal relationship, inviting everyone to your house for dinner. It does mean listening to others with the intent to hear their concerns without a prepared answer or dismissal of his/her concern.

It is impossible to build trust without connecting with others. On the opposite side, the greater the connection, the stronger the trust factor. Think about it, whom do you trust most? Undoubtedly, one of the person’s you are strongly connected with. Wise leaders understand spending a little time connecting with their charges (employees, volunteers) is worth volumes of trust.

People who trust, demonstrably will accomplish more and morale will remain high among those who trust. Invest a little time building connections. You’ll create trust and be glad you did.

George Yates is an Organizational Health Strategist and coach, assisting churches, organizations, and individuals in pursuing God’s purpose for life.

Lucian Coleman once wrote, “A disciple who disdains learning is no less paradoxical than a cowboy who won’t go near horses.” I find that humorous and at the same time very accurate. As we lead, our leading should always be to cause learning in those following. The word cause means to produce, initiate, or affect. Cause is defined as; a person or thing that gives rise to an action. Our desire should be to initiate, produce, and affect the learning of our employees/volunteers.

Jesus set a prime example for us. He selected 12 men from various backgrounds. They represented a good cross-section of the culture of the day. Mostly, unlearned men, Jesus selected men because of their potential to be leaders in His Kingdom. Various backgrounds, unlearned men with all the prejudices of the day, yet, the one attribute they each had (well at least 11) was they were teachable.

Training (equipping) those who follow us (employees/volunteers) involves 3 steps, just as Jesus demonstrated with His disciples. Successful leaders assist their followers in observing, practicing what they’ve learned, and then training others also. What a wonderful joy when those we have trained and equipped become the teacher for newer employees, volunteers, or church members.

In the corporate world, we have devolved to simply finding someone who needs work (or a paycheck) and placing them in a position where they have no passion, skill, or desire to work. Unfortunately, in the church we have followed the same pattern – filling an empty slot with a warm body, any warm body. This only breeds discontent and low output.

A leader is a learner and should always be pouring into those following. It will not be at the same level for each person, but willing learners are more productive. Jesus called to few men with short statements like, “Follow me.” When He did these men dropped their workload and followed. Why? The reason is most of these men had already had some short interactions with Jesus. Jesus’ profound leadership was clearly evidenced through these early interactions. These 12 men had already observed (the first step) Jesus’ ability. He apparently demonstrated likeable leadership qualities through simple observation, to cause these men to want to learn and to follow Him in learning.

Is your leadership causing people to want to follow you? Those you lead are your disciples, if only for the job they are being paid. Treat them as disciples. Grow them to be the best disciples possible. They will be more productive and will also produce a positive, learning atmosphere for newcomers.

George Yates is an Organizational Health Strategist and coach, assisting churches, organizations, and individuals in pursuing God’s purpose for life.

Throughout pregnancy women have cravings for particular foods. Sometimes these cravings seem peculiar to others, like pickles and ice cream, together. Truth be known, we all have cravings. Cravings for particular foods, cravings to be accepted, cravings to be the best at our jobs, cravings to have the highest skill level possible for what we enjoy.

It is these cravings that drive us forward. With the exception of the foods, these other cravings listed above propel us to improve our skills, abilities, and likeability. As leaders, we are to provide the information, resources, and tools to assist everyone in our charge in improving their personal ability assets. This will bring about effective production.

In addition, leaders should provide the source for craving. Is it possible that we are not providing the crave factor for our employees/volunteers? I believe in many instances the crave factor is missing in the workplace and in ministry. People who yearn to know a certain subject prove to be advanced learners. This yearning is a craving for knowledge and skill, a craving to be accepted and valued. This is not only in the workplace or ministry field. This craving applies to every area of life, including at home.

In the workplace and in ministry, when we, as leaders can determine the correct, needed craving and then set out to create that craving, we will see effective production from our employees/volunteers.

Too often we set the wrong craving. When we should be setting the table for steak and lobster, we are setting for bologna and cheese. Someone develops a yearning or craving for something because it is towards a goal they want, not one you thrust on them. A pregnant woman craves pickles and ice cream because the brain is reacting to the body’s need for both sugar and salty-brine. Take some time and search for the correct craving.

Oftentimes we may intend to create a craving, when in fact, we are only thrusting our demands on employees/volunteers. As a leader, be the brain that sends the impulses to meet the needs of the organization. Only be certain to send impulses that create a craving (passionate desire) to meet the needs of the organization. Remembering the craving must compel each person from the inside, not the organization’s point of view. When as a leader you can create this proper craving in your charges, you will see improved productivity and higher morale.

George Yates is an Organizational Health Strategist and coach, assisting churches, organizations, and individuals in pursuing God’s purpose for life.

Apathy and disinterest had set in like a disease. It seemed no one in the church cared any longer about the true mission of the organization. Seth had been pastor for four years and he had not been able to motivate the church members to do the work of the church. “Oh, they were good at church work,” Seth thought.” But there is a vast distinction between church work and the work of the church. There seemed to be zero interest in the true work of the church – accomplishing their organizational mission.

“If they (the members) would only get busy and do something outside these walls,” Seth pondered, “then we could see some action. We would see some change. But they won’t. It’s like they are waiting for me to do it all. I’m only one man. I’m not supposed to do it all.”

Seth found himself in a position with many other pastors. A congregation full of apathetic, disinterested churchgoers. Seth had tried all the trending motivational techniques, to no avail. Now frustration had set in for this pastor. Reality is, apathy had crept into Seth’s life as well. So, Seth made a phone call. A phone call that would change the direction of the church.

Nine months after that phone call, Seth again found himself pondering the condition of his congregation. Only things were not so bleak this time. New people were again coming into the church. People’s attitudes were different, brighter, even bubbly. Change was taking place, a transformation. And the change was in the hearts of the people of the church.

When asked by a friend what the church was doing differently, Seth replied, “We’re changing the culture. We’re not there yet, but we are making strides and God is blessing.”

In North America we have allowed a culture of complacency into our churches over the past few decades. Without realizing it, we have ushered apathy and boredom into our churches. Yes, we invited them in. And now, they’re like a mangy, stray animal that will not leave your front porch.

When boredom, apathy, and disinterest enter the workplace, we have a tendency to blame the workers. Seldom do we take an inside look at the culture we, as leaders, have created. To change a culture research tells us, will take between three to five years. Changing a culture will always require doing things differently. This begins with the leadership. Leadership must be willing to make the first changes. And it begins with the way we lead.

You cannot expect change if you continue in the same leading practices. What Seth found, was someone willing to spend time with him, pouring into Seth, allowing Seth to transform his own leadership abilities. Seth’s personal culture had to change before he could lead a cultural change in his church. You can do the same. Find that gifted leader who is willing to pour into you. As you come to a place of willingness to be changed, God can and will use you.

George Yates is an Organizational Health Strategist and coach, assisting churches, organizations, and individuals in pursuing God’s purpose for life.

William sat in his office looking over his agenda for the upcoming staff meeting. It is a copy of the same agenda he used last week – and the week before, and the one prior. Actually, it is the same agenda each week. Reviewing his agenda one last time before leaving his office for the staff meeting, William wondered, “What would it take to liven up our staff meeting and overflow to our congregation with excitement?”

Effective leaders use observation before setting their agenda. Their observation is always for a need, a congratulatory moment, or an area for improvement. Effective leaders use observation first. They never set an agenda trusting it to meet a need. Observation for the need comes first. When we read the letters written by the Apostle Paul in the Bible’s New Testament, Paul always addressed the specific needs of each congregation. His letters are not carbon copies sent to the various churches and cities where he had ministered.

Jesus, Himself, did likewise. As He walked life’s roads, He addressed the need at hand. One young (wealthy) man came to Jesus and asked what he must do to enter heaven. After some conversation, Jesus stated, “Go and sell all that you have and give to the poor. Then come follow me.” Scripture tells us, the man walked away sad. He valued his possessions too much to sell or give them away.

On another occasion, a man approached Jesus with a similar question, but wanted to wait until his father died and he was able to settle his father’s estate, before he would follow Jesus. Jesus reply to him was, “Let the dead bury the dead.”

Why did Jesus use two differing responses with these men? Why did Jesus not tell the second man to go and sell all that he had? Jesus addressed the need in the heart of each man. The first man was wealthy and perhaps greedy. The second man wanted to continue enjoying life as he knew it. The first man was not willing to sacrifice his wealth and possessions. The second man was not willing to sacrifice the pleasures of life. Jesus addressed the need in the heart of each man, as He did with everyone he met.

One important factor of leading is understanding the necessity in selecting the proper topic of need, instruction, or guidance. In business and in life leaders become stuck in a rut. The way out of a rut is observation, look around, see what else is available. If your desire is effective production from your employees/volunteers, watch for the area of needed instruction, guidance, and encouragement.

Did Jesus start with His content, then look for someone to listen to him? No, Jesus always began with the need and then taught on overcoming that need. Perhaps, need-meeting is a primary force of effective leadership.

George Yates is an Organizational Health Strategist and coach, assisting churches, organizations, and individuals in pursuing God’s purpose for life.

Don was a member of one church where I served on staff. He truly had a servant’s heart. Don had retired from a local factory and spent much of his time serving God leading Bible studies and services in nursing homes, visiting shut-ins, and the sick in the community. I cannot remember a time when Don was not available and ready to serve in whatever capacity was needed; whether it was visiting, a demolition or refurbishing project, or driving someone to the airport or doctors appointment. Don truly was a servant of God and it humbles me still today when I think of his selfless, faithful service to our Lord.

I begin this article with my perspective of Don Hollingsworth because he taught me a lot and when God called me away from that church, I feel Don gave me one the greatest compliments I have ever received. On our last day of service with this particular church Don stood before the congregation and said, “One thing I learned from George is there are no problems in life, only opportunities.” Don went on to explain what that meant in general and in his personal life.

That may not seem like what you would consider a great compliment. I was not expecting this comment, still I consider it a compliment and a testimony of living day in and day out of how iron sharpens iron. Here was a man twenty plus years my senior, whom God was using to influence and encourage me and sometimes to humble me as well. Following his statement I began reflecting on our four years together in ministry and could recall Don entering my office, riding in the car to a visit, or even sitting at lunch. Though I may not have realized the events when they happened, I could now recall Don entering my office and saying we have a problem, or sitting at lunch, or in the car saying something similar using the word problem. My response was always the same, “Don, we don’t have a problem, we have an opportunity.” Then we would begin to explore the opportunity. What did God have in mind and in store for us through this opportunity?

You may ask what is the difference. The difference, I believe is huge and of cataclysmic proportion. When we look at issues and situations as problems, our efforts and outlook are only focused on the negative. No matter how we try to explain away our attitudes and actions dealing with problems always originate from the negative plane. You cannot put enough spin on your words or actions to remove it from the negative.

On the other hand when you deal only in opportunities you always deal from the positive plane. Where ever there is an opportunity there is the prospect of betterment. When we deal with opportunity our thoughts are on improvement or becoming better. I believe it is nearly (if not always) impossible to view opportunity from a negative plane. Opportunity imparts a positive point of view and positions you for a constructive approach to your situation or issue.

When we view our situation as a problem we almost always push the reasoning to someone or some event outside of our control. “It was the economy.” “Our people are not doing their job.” This is human nature because we cannot possibly view ourselves as the “problem”.
However, when we deal with opportunities we always probe how we can improve our organization, ourselves, and the productivity of our employees or volunteers. Dealing with opportunities in this manner becomes a winning situation for everyone.

Even in personal life those who deal in problems will always operate out of the negative plane. “I really messed that up. I don’t know what I am doing.” That is certainly dealing from a negative, problematic point of view. There was certainly something gone wrong here. I did mess up, the opportunity is, now how can I learn from this and take action steps to improve and demonstrate that I can do this and greater things than this.

Hopefully, by now you can see this is much more than semantics or a play on words. There is an enormous difference in attitude and action toward the issue, the people involved and the desired improved outcome.

In life you are given opportunities to help yourself and others. As long as you view people or situations as problems you will never rise above a negative perspective on life. And you will never be all that God created you to be. However, once you begin to view life as a series of opportunities, not only will your life improve. You will assist in the improvement of life for many. That my friends is the purpose God has for you in life.

Remember, there are no problems in life, only opportunities. Let’s improve something today!

This post first appeared on January 12, 2012.

George Yates is an Organizational Health Strategist and coach, assisting churches, organizations, and individuals in pursuing God’s purpose for life.

Though Shirley had not been looking forward to the task ahead, she walked out of her boss’s office with vigor and determination to get the job done. Shirley was charged up, invigorated ready to slay the dragon. Why? What made the change in her disposition. After all, Shirley had been vocally dreading this task for two weeks. The difference came because Jane, Shirley’s boss, is a spark plug leader.

Jane understands human behavior and knows her employees. She has a caring personality and demonstrates it to those who work for and with her. Jane, it seems, can make any employee feel good about themselves even in undesirable circumstances. Yet, as Shirley explains, it is much more than making you feel good. Jane has a way to make you feel you can “slay the dragon” ahead of you. Five minutes with Jane and you’ll charge headlong into action, and you’ll complete the task you’ve been dreading for months. It has happened time and time again with her coworkers and employees.

Jane is a spark plug leader. A gas engine does not run without at least one spark plug. A spark plug’s purpose is to generate enough electrical energy to create an electrical spark which in turn ignites the fuel to run the engine. A spark plug leader must know his people well enough to understand what motivates him/her. This is the fuel that needs to be ignited. People are different. Therefore, the fuel that ignites one man’s work passion, will likely be different from the man working next to him.

The spark plug leader learns these motivators (fuels) and through passion and a caring attitude, builds the electricity needed to ignite the fuel in each employee to charge ahead into the task that awaits. Greater results are accomplished through spark plug leaders than high octane leadership. In other words, some leaders attempt to get the fires burning in their employees/volunteers work ethic, by dousing the situation with more high-octane fuel. High octane fuel ignites quickly, but also burns out quickly.

Don’t be a high-octane leader. Learn to be a spark plug leader. Effective production will increase along with morale and employee retention.

George Yates is an Organizational Health Strategist and coach, assisting churches, organizations, and individuals in pursuing God’s purpose for life.